01. How can the ZenTracker Device location be accessed?

Our system will allow you to view your device(s) location(s) two ways: via the internet on a browser on a PC or mobile phone with our web app. Also through our mobile app which can be downloaded from theGoogle Play Store, Or theApple App Store.

02. How far will my ZenTracker track or locate?

Our system is designed to locate a ZenTracker Device anywhere in the world (with NO ADDITIONAL costs or roaming fees) as long as there is GSM cellular service area. If the device enters an area without GSM cellular coverage, the GPS feature will not be able to report its current location until it re-enters an area with the network coverage. Once it reconnects, it will transmit a history of its locations that you can view online.

03. What's in the box?

The box contains ZenTracker GPS tracker which comes with an embedded international SIM card that works out of the box in the USA and any country, standard back plate, magnetic attachment, belt clip attachment, silicon water-resistant cover, lanyard, keychain attachment (which is part of the lanyard), micro USB charging cable, the original rechargeable battery.

04. Will my ZenTracker work anywhere?

ZenTracker works in 185 countries. ZenTracker comes with a built-in SIM and the device is working out-of-the-box within 5 minutes. No need for a local SIM card and you cannot change the SIM. It will work anywhere that you have a GSM cellular signal.

05. What is GPS?

Global Positioning System (GPS) serves as a worldwide radio system and was originally developed and implemented by the U.S. Department of Defense. GPS is a satellite-based navigation system comprised of 24 orbiting satellites. GPS works on the principle that if you know an object’s distance from several known locations, you can then calculate its location. The “known” locations are the GPS satellites, and the distance to the object is measured using the transit time of an encoded signal. The satellites also broadcast a data stream along with the encoded signal to transmit information about their location. What is a ZenTracker device? The ZenTracker device uses GPS (Global Positioning System) and cell ID technology to accurately track the device. It uses the wireless GSM network to transmit those positions to a web-based portal where users can view the device location.

06. How does the tracker use Wi-Fi?

You don’t need to connect to a Wi-Fi network in order to track. Wi-Fi is just a secondary option for the device to find its location if its GPS signal gets blocked by a structure or obstacle. Remember, GPS satellites are high up there in space and the signal does not always get through structures so this is where the Wi-Fi detection kicks in. The tracker will listen for Wi-Fi networks in the area, much like a phone it can see all of these networks and the signal strength. It then sends these network addresses to the server, which in turn sends back a location. Please note cellular data connection is still required as the tracker does not send or receive data through Wi-Fi, only cellular data. Again it does not need to know the password to any specific Wi-Fi for this to work.

07. Battery Saver Mode

The battery saver mode will place the device to sleep and wake up 1-4 times per day, report its location and go to sleep again to save the battery.
Please understand that when the tracker goes into this sleep you will lose control of the device. The tracker powers down to conserve battery. Not allowing you to control it remotely. You will have to wait for the device to wake up for any changes in settings or to remove it from the battery saver mode. You will also lose the ability to manually request a location from the device in real-time.
If you use non-stop live tracking mode, then the battery will hold for up to 3-5 days, depending on the tracking frequency (ie. once per min, or up to once per 2 hours) and alert settings.

08. What is a standard warranty?

Twelve months for manufacturer-related problems. This does not include abuse to the device, accidental damage, or water damage.

09. I found a ZenTracker tracker and I would like to know who is using it?

Under the battery, there is a sticker containing the device ID. If this sticker was removed and is missing there's no way we can track back the device to whoever was using it or purchased it.

10. Can anyone track my ZenTracker Device?

No. When you register your ZenTracker device on our tracking application, you will be able to list up to ten trusted individuals that you want to receive notifications. You can also designate how you want them to receive the alerts; either via email (free service) or text alerts (paid service). You can change or edit these names at any time. If you want them to be able to directly track your device, they would need your log-in and password to access the web-based service or mobile App.

11. Why does the accuracy of my ZenTracker Device improve over time?

The initial location is the hardest as the ZenTracker device is connecting for the first time with four satellites and figuring out where in the world it is. Most often this requires taking the device outside for 5 or more minutes. If activating in a home you may notice the initial location reported is approximate to your home but not very accurate. As your locator continues to gather data outside of the home and then inside, you will see its accuracy improve.

12. Does the ZenTracker device work the same in all locations and areas?

No. The ZenTracker device works best in suburban areas such as neighborhoods, houses, schools, parks, and flatter regions. It can receive a GPS signal better in these areas because there is less obstruction of the GPS signal. The better line-of-sight the GPS has to the satellites, the more accurate the position will be. The ZenTracker device will work on a limited basis in cities where there are many high-rise buildings because the buildings decrease line of sight to the GPS signal causing errors in positioning.

13. What is the accuracy of the GPS in the ZenTracker Device?

Though there are restrictions placed by the military, today’s GPS receivers are extremely accurate thanks to their parallel multi-channel design. The ZenTracker device is usually accurate within 15 meters (~50 feet). Certain atmospheric factors and other sources of error may affect the accuracy.
Due to the technological limitations of the GPS satellites’ signals, we cannot guarantee that the GPS device will work 100% of the time. GPS signals connections may experience downtime, interruptions, or dead spots.

14. Why does my device keep bouncing around on the map?

Please understand that the app is being fed data from the device, and the device is obtaining its data from the radio waves in the air. In the case of GPS satellites, the signal is quite often being reflected by objects such as trees or buildings and therefore it jumps around. Understand whatever data the GPS receiver is getting, this is what it's transferring to our servers and then displaying on the app. There is nothing wrong with the app, and is just the nature of radio waves when they are unstable and bouncing. If the tracking is coming from Wi-Fi (Wi-Fi is an alternative to GPS whenever the device is indoors or GPS signal is being hidden), the same thing happens. There may be few Wi-Fi routers in the area and their signal strength is altering based on reflections for objects moving and therefore each time the GPS tracker is receiving a stronger signal from one of these Wi-Fi's compared to the other it seems like it's bouncing from location to location on the map in the app. For a tracker that is constantly bouncing around, ensure that signal is not being blocked somehow. Placing the device in the trunk or anywhere that it is fully surrounded by metal can cause this problem. The best way to fix this is to try and place the device in a different spot and see if the issue still occurs. If it does please contact us right away so we can look into it for you.